Effective Date: December 13, 2024

At Chelhan Video Production, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website and services, you consent to the practices described in this policy.

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1. Information We Collect

We collect personal information when you interact with our website or use our services. The types of information we may collect include:

• Personal Information: When you contact us or request a service, we may collect information such as your name, email address, phone number, and mailing address.

• Service Information: This includes the details of any services you request from us, such as digitizing old videos, photos, or videography services.

• Payment Information: If you make a purchase, we may collect payment details, such as credit card or payment processor information. Please note, we use third-party payment processors, and your payment information is handled securely by them.

• Usage Data: We may automatically collect information about how you interact with our website, such as IP addresses, browser types, pages visited, and the time and date of your visit. This helps us improve our website and services.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: We use your information to process and fulfill orders, such as digitizing videos/photos or providing videography services.

• To Communicate: We may contact you to confirm service details, inform you of updates, or respond to your inquiries.

• To Process Payments: We use your payment information to process payments for services provided.

• To Improve Our Services: Usage data helps us analyze and improve the functionality and performance of our website and services.

• For Marketing and Promotions: With your consent, we may send you promotional materials or updates about new services and offers related to Chelhan Video Production.

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3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data, including encryption and secure payment processing systems. However, no method of transmitting data over the internet or storing data is completely secure, and we cannot guarantee the absolute security of your personal information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us deliver our services, such as payment processors or cloud storage providers. These third parties are obligated to keep your information confidential and only use it for the purposes of performing services on our behalf.

• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or government investigation.

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5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. Cookies are small files placed on your device that help us remember your preferences, improve the functionality of our site, and analyze website traffic. You can control the use of cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

6. Your Choices

• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [Insert Contact Email].

• Access and Update Your Information: You can request access to the personal information we hold about you and ask for corrections or deletions. Please contact us using the information below.

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7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information as quickly as possible.

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8. Third-Party Websites

Our website may contain links to third-party websites. These third-party sites are not controlled by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

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9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Chelhan Video Production
Email: randy@chelhan.com
Phone: (336) 924-0447

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.